GLOBAL E-BUSINESS AND COLLABORATION
2.1
BUSINESS PROCESSES INFORMATION SYSTEMS
Business
processes are the collection of activities required to produce a product or
services. Simple activity turns to be a complicated series of business processes
and it needs a great deal of information to make it become more efficient. So,
computer-based information systems make this possible to connect rapidly both
within the firm and with the customer.
Information technology changes the way a business works and
supports entirely new business models because we can achieve a very clear
understanding of how business actually works and to understand how to change
business by improving its processes to make it more efficient and effective.
2.2
TYPES OF INFORMATION SYSTEMS
There are many different kinds of systems because the different
interests, needs, specialties, and levels in an organization. No single system
that can provide it all. So, we need to
take a look at these systems and the types of decision they support.
take a look at these systems and the types of decision they support.
a. Systems for Different Management Group
- Transaction processing systems
(TPS), provide information such as cash
receipts, payroll.
b. Systems
for Business Intellegence
- Management Information Systems (MIS), provides middle managers with reports to predict future.
- Decision-support Systems (DSS), support more non-routine decision making.
- Executive Support Systems (ESS), provide data in graph, chart, and dashboard for senior management,
- Decision-support Systems (DSS), support more non-routine decision making.
- Executive Support Systems (ESS), provide data in graph, chart, and dashboard for senior management,
c. Systems
for Linking the Enterprise
Enterprise application
consist of four major enterprise applications: enterprise systems, supply chain
management systems, customer relationship management systems, and knowledge
management systems.
Intranet is
simply the internal company website that are accessible only by employees.
Likewise, extranets are
the company websites that are accessible to authorized vendors and
suppliers, and are often used to coordinate the movement supplies to the firm
production apparatus.
d. E-business,
E-commerce, and E-government
E-business,
refers to the use of digital technology and Internet to execute the major
business processes in the enterprise. E-commerce is
part of the e-business that deals with buying and selling goods and services
over the internet and also encompasses activities supporting market
transactions. E-government refers
to the application of the Internet and networking technologies to digitally
enable government and public sector agencies’ relationships with citizens,
businesses, and other arms of government.
.
2.3
SYSTEMS FOR COLLABORATION AND SOCIAL BUSINESS
Collaboration is
working with others to achieve shared and explicit goals. Collaboration focus
on task or mission accomplishment and usually takes place in a business, or
other organization, and between businesses. Many firms today enhance collaboration by embracing social
business. Social business is to deepen interactions with group outside and
inside the firm to expedite and enhance information sharing, innovation, and
decision making.
Here also some benefits of collaboration and social business, such as the
increasing the level of productivity, quality, innovation, customer service,
and financial performance (profitability, sales, and sales growth).
Some
tools and technologies for collaboration
and social business: Email
and Instant Messaging (IM)
2.4
THE INFORMATION SYSTEMS FUNCTION IN BUSINESS
The information systems department is the
formal organization unit responsible for information technology services. It is
responsible to maintain hardware, software, etc. This department consist of
specialists and headed by a CIO.
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